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General Privacy Policy

This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Joscocare Limited and its member companies provide work-finding services to its clients and work-seekers. The Company must process personal data (including sensitive personal data) so that it can provide these services – in doing so, the Company acts as a data controller.

You may give your personal details to the Company directly, such as on an application or registration form or via our websites, or we may collect them from another source such as a jobs board or when talking with you on the telephone. The Company must have a legal basis for processing your personal data. For the purposes of providing you with work-finding services and/or information relating to roles relevant to you, we will only use your personal data in accordance with the terms of the following statement.

Collection and use of personal data

Purpose of processing and legal basis

The Company will collect your personal data (which may include sensitive personal data) and will process your personal data for the purposes of providing you with work-finding services. The legal basis we rely upon to offer these services to you are:

  • • Legitimate interest
  • • Consent
  • • Legal obligation
  • • Contractual obligation

We collect and use your personal data for legitimate human resources, work-finding, business management, payroll processing and accounting reasons including:

  • • identifying and evaluating candidates for potential employment, as well as for future roles that may become available;
  • • record keeping in relation to recruiting and hiring;
  • • ensuring compliance with statutory and legal requirements, including the provision of tax and payroll information to HMRC as well as diversity and inclusion requirements and practices;
  • • conducting criminal history checks as permitted by applicable law;
  • • protecting our legal rights to the extent authorized or permitted by law; or emergency situations where the health or safety of one or more individuals may be endangered.

We process your personal data for the purposes described above: when we have your consent to do so; when necessary to enter into an employment contract with you; when necessary for us to comply with a legal obligation; or when necessary for the purposes of our legitimate interests as an employer and supplier of employment services.

Legitimate interest

Where the Company has relied on a legitimate interest to process your personal data our legitimate interests are as follows:

  • • in pursuit of the Company’s legitimate business interest in the supply of Agency Workers to third party companies seeking employment services.
  • • in pursuit of the Company’s legitimate business interest in the introduction of work-seekers to third party companies seeking contract or permanent staff.

Recipient/s of data

The Company will process your personal data and/or sensitive personal data with the following recipients:

  • To Our Group Companies
    We may disclose your personal data to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this notice.

  • Our insurers/professional advisers
    We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining and maintaining insurance coverage, managing risks, obtaining professional advice and managing legal disputes.

  • Our clients/potential employers/partner agencies
    We may disclose your personal data and account data to our clients, potential employers, and our partner agencies insofar as reasonably necessary in relation to potential job vacancies, and in the process of representing you to employers who may have an appropriate vacancy for you and administering any job placement.

  • Providing your personal data to any third party
    Where we share your personal data with any third party, we will ensure this processing is protected by appropriate safeguards including a suitable data processing agreement with that third party.

  • To comply with legal obligations
    In addition to the specific disclosures of personal data detailed above, we may also disclose your personal data where such disclosure is necessary for compliance with a legal obligation, or in order to protect your vital interests or the vital interests of another individual.

  • Statutory/contractual requirement
    Your personal data is not required as part of a statutory and/or contractual requirement, and/or a requirement necessary to enter into a contract.

Overseas Transfers

The Company may transfer only the information you provide to us to countries outside the European Economic Area (‘EEA’) for the purposes of providing you with work-finding services. We will take steps to ensure adequate protections are in place to ensure the security of your information. The EEA comprises the EU member states plus Norway, Iceland and Liechtenstein.

Data retention

The Company will retain your personal data only for as long as is necessary. Different laws require us to keep different data for different periods of time.

The Conduct of Employment Agencies and Employment Businesses (Amendment) Regulations 2010 require us to keep work-seeker records for at least one year from (a) the date of their creation or (b) after the date on which we last provide you with work-finding services.

We must also keep your payroll records, holiday pay, sick pay and pensions auto-enrolment records for as long as is legally required by HMRC and associated national minimum wage, social security and tax legislation.

We will retain details of your work history for the purposes of providing employment references. We may also need to retain details of your work history and your suitability to work, including compliance and training records, for six years following the date you last worked for us, in order to provide a legal defence against possible claims for breach of contract.

Where the Company has obtained your consent to process your personal data, we will do so in line with our retention policy. Upon expiry of that period the Company will seek further consent from you. Where consent is not granted the Company will cease to process your personal data.


Information about how you use our website is collected automatically using “cookies”. Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. None of our cookies store personal information.

Some of the pages on our site also use cookies set by carefully selected third party suppliers. If you go on to a web page on our site that contains embedded content, for example a video from YouTube, you may be sent cookies from these websites. We don't control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them. You can set your browser not to accept cookies and this website tells you how to remove cookies from your browser. For further information visit


Our website may contain links to other websites provided by third parties not under our control. When following a link and providing information on that link please be aware that we are not responsible for the data provided by that third party. When you link to other websites you should read their privacy policies.


Our company may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.


Please contact us if you have any questions about our privacy policy or information, we hold about you:
by email to: or by writing to: Data Protection Officer, Joscocare Ltd, Television House, 269 Fieldend Road, Eastcote, HA4 9XA

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues. We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

Reviewed on 1st February 2019